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FAQ- Frequently asked questions

This the place you’ll find the answers to the questions we are most frequently asked and which will also help you when you come to purchase a pair of our sandals. If you have a question which is not answered here, please do not hesitate to contact us.

Information about our sandals 

Are the sandals really made on the island of Capri?

Yes. Each and every pair of sandals is made in Canfora’s sandal shop, in Via Camerelle 3, Capri.

Does that mean that every pair of sandals is unique?

We do not have a stock of sandals. It is only when we receive an order for a pair of sandals that we start to make them. This is why each pair is unique and it is for this reason that also we cannot accept returns or cancellations of orders.

What materials do you use to make your sandals?

Soles are made from real Italian leather, with an iron arch support to make them more robust. Heels are made from leather coated in real rubber. Straps are made using calf or goat skin. The highest quality Italian costume jewelry is used to decorate the shoes. Our sandals are 100% Italian.

Why do your sandals cost more than other Capri-style sandals on the market?

We often come across cheaper Capri-style sandals, either on the internet or in other sandal shops on the island. As a general rule, the cheaper the sandal, the poorer the quality of the workmanship and the materials used. A distinguishing characteristic of Canfora sandals is that they are all entirely hand sewn. The soles of more competitively priced sandals are not sewn but glued together (you can spot the difference by comparing the bottom of a pair of Canfora sandals and that of a cheaper pair). The heels of our sandals are made with leather and coated with non-slip rubber. Other sandals have heels coated in plastic (a material which does not guarantee the same resistance and adherence as rubber). In the same way, the costume jewelry used to decorate Canfora’s sandals is of the highest quality and guaranteed to last as long as the sandal itself.

How can I make sure I order the right size sandals?

In the section “how to choose your sandals” you’ll find a number of printable pdf files: each pdf file corresponds to a shoe size. Compare it with your footprint to find the right sandal size.

Why can’t I find any photos of high-heeled sandals?

The traditional Capri sandals are flat heeled. We only produce high heeled sandals on request. For this reason the catalogue only contains photos of the heel itself and a few examples.

How should I clean my sandals?

In general, Capri sandals do not require cleaning. In particular, we advise customers to avoid using products designed for cleaning either metal or leather. If you need to clean your sandals, use a damp cloth (dampened only with water) and then leave them to dry away from direct sunlight, making sure that they are completely dry before wearing them again.

Do I need to store my sandals in any particular way?

No, it’s sufficient to keep your sandals away from sources of direct sunlight and humidity. In the winter season, you can keep your sandals in the bag in which they were sent to you.

Shipping and refunds

How long will it take for my sandals to arrive?

Each order is shipped within 10 working days. This period of time is necessary because we do not keep a stock of sandals and each pair is made to order.

How are orders shipped?

Sandals are shipped to customers using UPS delivery service: the moment your order is sent, you will receive a link and a code with which you can track your parcel’s progress.

Can I cancel my order?

No: each pair of sandals is made exclusively to order. Once the sandals have been made, the materials used cannot be recycled and, given the infinite combinations of style, color, heel and size, it would be near impossible to sell the sandals created specifically for you to another customer.

Can I return my sandals if I’m not satisfied?

If the style, color, and size of your sandals correspond to your order, we will be unable to accept their return. If a mistake has been made on our part (the style, color, or size is different to that ordered) we will replace the item at our expense.

What can I do if the size is wrong?

If the size is not the one which was ordered, we will replace the sandals at our expense. If the size corresponds with that ordered, but the sandals are, nevertheless, too big or too small, we will exchange them for a different size. In this case, however, the customer will be responsible for all relative shipping costs.

If the sandals are damaged on arrival, what happens?

If, for any reason, the sandals are damaged during shipping we will replace them.

Payment

Is your payment method secure?

Canfora.com uses Paypal: the world’s most popular on-line payment platform. With Paypal you can use the majority of credit and direct debit cards: Visa, MasterCard, Visa Electron etc. If you prefer, you can choose to pay by bank transfer. Credit card details, including number and expiry date, are sent via a safe server circuit (protocol SSL3, 128 bit). The protocol SSL3 is issued, certified and guaranteed by Verisign. In this way, all credit card details are processed exclusively by the circuit, using all the necessary controls for the authorization for online transactions. Canfora.com staff members do not have access to customer credit card details, but only to the information necessary for the shipment of items purchased (name, surname, address…).

Does that mean I have to register with Paypal to make an online payment?

No, you don’t have to be a registered Paypal customer to use the payment platform. The process of paying using Paypal is similar to that used to make most other on line purchases with a credit or debit card. The only difference being that, at the end of the payment process, you will be given the option to become a Paypal member, in order to make subsequent transactions more rapid.